Case Study:

Microsoft Dynamics CRM Online

Organizations that use Microsoft Dynamics CRM Online will experience substantial productivity gains by employing the guided help capabilities offered by Transcensus SHO technology. A free guided help content library for Microsoft Dynamics CRM Online was developed with Transcensus’ award-winning SHO Guide authoring solution and includes dozens of basic scenarios or workflows for the typical CRM user.

Each scenario is captured in an interactive learning script that delivers step-by-step guidance directly inside Microsoft Dynamics CRM Online to assist the user in performing the task more efficiently with a corresponding reduction in errors. With this unique solution, users can be immediately productive with their CRM software without having to attend a training class or complete an online course.