Introducing SHO Guide—the first authoring technology of it's kind to produce content that interacts in a direct manner with the live software application. With SHO Guide, you can build content that dramatically reduces the need for formalized IT classroom and e-learning instruction, experience significant gains in knowledge worker efficiency while ensuring 100% workflow accuracy, and dramatically reduce employee or customer training and support costs. Implement the most compelling technology in performance support today and watch your organization transcend barriers of software usability!
Follow the links below to learn more about this exciting solution.
Record Workflows
SHO Guide lets you quickly capture software workflows simply by recording them as if you, as the procedural expert, were using the software to perform the task. After recording, step-by-step instructions in the form of annotated point balloons are automatically generated.
Simultaneously Record Localized Content
To facilitate generation of localized content, a single recording sequence in SHO Guide can generate initial performance support content in up to eleven different languages.
Modify Content and Balloon Appearance
After recording, use SHO Guide's sophisticated balloon editing interface to modify or further enhance your content and set balloon and font appearance standards. Alternatively, preset your appearance standards on a global, project or individual script basis.
Add Questions and Menus
Build specialized balloons that present questions to which users can respond or display a menu of options to allow them to select their desired path.
Add Video, Sound and Graphics
Incorporate animations, videos, sound and still graphics into your SHO scripts to add supplementary information and further clarity to your performance support presentation.
Add Arrows to Draw Attention to Interface Components
Call attention to components of an application's interface by employing arrows in your scripts. Choose from a variety of arrow types included in the SHO Guide arrow library.
Automate Steps
Automate selected steps within your script to complete individual tasks for the user live in a software application.
Publish Content
Publish your finished content to a protected format that can be viewed, but not modified, by a software user. Publish in multiple languages simultaneously.
Intelligently Verify the State of the Application
To ensure workflow integrity, use SHO Guide's intelligent application state checking capabilities to verify the state of the program while a script is running.
Link to Other Scripts
To reduce content redundancy, build sophisticated SHO-based performance resources consisting of multiple linked scripts.
Link to Documents
Use SHO Guide's document link features to display additional information at key points within your script.
