What is Performance Support?

The term “Performance Support System” (PSS) is commonly used to describe a specialized environment that allows learning or user assistance resources to be embedded directly within the workflow or business process.  Knowledge workers receive enabling resources that help them to more effectively and independently carry out their job tasks without extensive training or heavy reliance on traditional forms of support.  Such resources are delivered at the moment in which the information is needed.  An effective performance support system improves software usability, raises the level of knowledge worker productivity and significantly reduces operational costs.                    

As the name implies, the emphasis of PSS is on improved performance rather than the cultivation of expert software users.  Traditional forms of software learning rely heavily on costly human interaction.  Moreover, such forms of learning require the knowledge worker to commit software workflows and procedures to memory, a daunting task in today’s rapidly-changing and technology-dependent work environments. 

SHO technology is an extraordinary new innovation in performance support.  Using Transcensus’ innovative SHO Guide authoring solution, organizations can build, without any programming knowledge, fully embedded instructional, user assistance and support resources that interact directly with a software application’s interface, resulting in compelling and highly effective step-by-step guidance to help knowledge workers complete job tasks using the software applications they rely upon.