"Think of it as a virtual instructor looking over the user's shoulder and offering step-by-step guidance."

Transcensus has developed a patent-pending Scripted Human Operator (SHO) technology that embeds performance support into software applications. Think of it as a virtual instructor looking over the user's shoulder and offering step-by-step guidance.

SHO technology delivers learning content at the moment of need directly inside software applications instead of in a browser, a simulation window or some other external training interface—the actual software application is the training interface. The best part is that the user learns by performing real work inside a real software application not by playing around with a simulator. At the end of the lesson, the user has learned and completed work, the best of both worlds.

David James Clarke IV
CLO Magazine, November 2006

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