Enhance Your Software Help System

Traditional software help systems rely heavily on static instructions that one must assimilate and interpret while attempting to master a software workflow.  Because of the static nature of most user assistance resources, it's common for software users to resort to experimenting with the application until they are able to complete the task on their own, consulting with a resident expert, or calling a support line to receive needed assistance.  Sound familiar?    

Rather than relying on static forms of user assistance, SHO Guide enables you to create active user assistance resources that guide software users step-by-step through a procedure.  It’s a simple and cost effective way to dramatically improve the usability of your software products.  With SHO Guide, you can embed links within your software help system that, when selected by the user, launch a SHO-based active user assistance resource that will ensure that the user can complete the software procedure exactly as prescribed—and without outside assistance.    

SHO Guide currently supports applications developed on the .NET, Java Swing and browser platforms.  If your application has been developed on other platforms, SHO Guide can also be quickly optimized to support a wide variety of custom applications and interface types.  Contact us today to start your trial period of SHO Guide so you can begin realizing the benefits that active user assistance can bring to your software, while helping your users transcend the boundaries of software usability.