SHO Guide Optimized for Microsoft Dynamics CRM Online

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Salt Lake City, Utah, July 2, 2008 - Organizations and Partners who use Microsoft Dynamics CRM Online can immediately benefit from SHO Guide’s unique guided help, capture and deploy capability.

SHO Guide delivers learning content at the moment of need directly inside Microsoft Dynamics Customer Relationship Management (CRM) Online software instead of in a separate browser, a simulation window or some other external training interface—Dynamics CRM is the training interface. The user learns by performing real work inside the real software application.

“Dynamics CRM is powerful software that helps employee’s boost sales, satisfaction, and service,” says Russ Gubler, CEO of Transcensus. “If users have difficulty entering information or getting data from the CRM software, bad things happen. SHO Guide enables Dynamics CRM users to increase accuracy, reduce errors, and increase performance by capturing and sharing common user scenarios.”

SHO Guide allows a subject matter expert to capture or record the procedures to complete a task which creates a SHO script. SHO Guide publishes the task, resulting in other employees benefiting by following the step-by-step guidance directly in the CRM software. For example, a Dynamics CRM user receives a call from a customer and needs to input action items into the CRM tool. Clicking on the published SHO script ensures the right steps are completed.

“SHO Guide is like having the software expert right there, guiding you through the process to get the right results, right now,” reports Dan Peay, Transcensus vice president of sales and marketing. “I’ve experienced frustration with various CRM tools, knowing the data is in there, but unable to produce the report I need.” “SHO Guide helps you capture YOUR business process and combine that with the power of Microsoft Dynamics CRM,” continues Peay, “It’s an ideal solution.”

Optimizing on the Microsoft Dynamics CRM platform enables partners and organizations to create consistent and predictable workflow scenarios for their entire organization.