SHO Guide lets you quickly capture software workflows simply by recording them as if you, as the procedural expert, were using the software to perform the task. When you are done recording, step-by-step instructions are automatically generated.
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Publish your finished content to a protected format that can be viewed, but not modified, by a software user. Publish in multiple languages simultaneously.
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To facilitate generation of localized content, a single recording sequence in SHO Guide can generate initial performance support content in up to eleven different languages.
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After recording, use SHO Guide's sophisticated balloon editing interface to modify or further enhance your content and set balloon and font appearance standards. Alternatively, preset your appearance standards on a global, project or individual script basis.
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Build specialized balloons that present questions to which users can respond or display a menu of options to allow them to select their desired path.
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Call attention to components of an application's interface by employing arrows in your scripts. Choose from a variety of arrow types included in the SHO Guide arrow library.
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Automate selected steps within your script to complete individual tasks for the user live in a software application.
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Use SHO Guide's document link features to display additional information at key points within your script.
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Case Study:
Microsoft Dynamics CRM Online
Organizations that use Microsoft Dynamics CRM Online will experience substantial productivity gains by employing the guided help capabilities offered by Transcensus SHO technology. A free guided help content library for Microsoft Dynamics CRM Online was developed with Transcensus’ award-winning SHO Guide authoring solution and includes dozens of basic scenarios or workflows for the typical CRM user.
Each scenario is captured in an interactive learning script that delivers step-by-step guidance directly inside Microsoft Dynamics CRM Online to assist the user in performing the task more efficiently with a corresponding reduction in errors. With this unique solution, users can be immediately productive with their CRM software without having to attend a training class or complete an online course.
