Employee Data Collection Software

Transcensus Performance Support Consulting

Our “Performance Support Solution” (PSS) specialists become part of your team with “knowledge transfer” in analyzing, creating, and implementing creative learning or user assistance guidance that will be embedded directly within the workflow or business process.   We work with you to establish a blueprint solution focusing on improving software usability, raising the level of knowledge worker productivity, and reducing operational costs.  Create, Deploy, and Transcend ordinary performance to achieve extraordinary results.

Our specialists are familiar with the tools and resources with an emphasis on improving performance rather than the cultivation of expert software users.  Traditional forms of software learning rely heavily on costly human interaction.  Moreover, such forms of learning require the knowledge worker to commit software workflows and procedures to memory, a daunting task in today’s rapidly-changing and technology-dependent work environments.  

Team up with our PSS Specialists to Create, Deploy, and Transcend ordinary performance to achieve extraordinary results!

Services available:

  • Rapid Task Analysis
  • SHO Content Development
  • Performance Support Consulting
  • Custom application support (XML development)
  • Quick start package (includes training and one week initial content consulting)

SHO Guide Product Training  (Two-Day Classroom Environment) 

Lights, Camera, Action!   

Instead of creating movie “scripts,” you’ll be scripting:

Capture, Deploy, Transcend!   

This two day classroom course will provide the insight and skills practice needed to effectively capture software processes and workflow’s, teach you how to deploy your solution to others, and bring vision to transcending beyond traditional training by creating real Performance Support Solutions with SHO Guide.  Experienced instructors will help you identify and analyze general workflow scenarios specific to your environment.  Course includes product and platform overview resulting in your ability to author fully embedded instructional, user assistance and support scripts that interact directly with a software application’s interface. 

Course is offered at Transcensus Headquarters (Orem, UT) 

Course Overview

·         Introduction to Performance Support

·         Putting the “Human” back into technology with SHO Technologies

  • Real-world Performance Support solution using SHO Guide
  • SHO Guide Interface and terminology framework
  • Managing Projects and Scripts
  • Setting Global language, fonts, and preferences

·         First Steps

  • SHO Step Types
  • Creating, editing, and customizing balloon text and help guides
  • Linking other document types
  • Linking scripts together

·         Building Resource Libraries

  • Managing, and embedding media; movies, Flash™, images, sound
  • Media storage options and considerations

·         Pathway to Performance Support

  • Using Paths, Filters, and Events
  • Managing human input and user guidance techniques
  • Error Trapping  and resolving difficult recording scenario’s

·         Using and managing Variables

·         Debugging Scripts

·         Content Management

  • Hosting Scripts
  • Launching Scripts from PDF, Windows Help, web sites, and examples of integrating SHO with other Performance Support tools…

·         Good Performance Support practices in script creation

  • Practicing makes for great Performance (hands-on)

Create, Deploy, and Transcend ordinary performance with SHO technology while helping your organization achieve extraordinary results!

For more information:

Email:   Info@Transcensus.com